Terms & Conditions

General Terms and Conditions


1. Scope
The following T&Cs apply to all orders placed via our online shop.

2. Contractual partner, formation of contrac
The purchase contract is concluded with Goldrichs UG.

The display of products within the online shop constitutes a binding offer on our part to enter into a contract vis-à-vis the items. You may place our products in your basket without obligation and amend your entries at any time prior to submitting a binding order by using the correction facilities that are provided for this purpose and explained during the ordering process. The contract is formed by clicking on the order button which indicates your acceptance of our offer concerning the goods contained in your basket. Once you have sent your order you will immediately receive a confirmation via e-mail.

3. Contract language, saving of the contract text
The languages available for concluding the contract are English and German.

We save the text of the contract and forward the order data and our T&Cs to you by e-mail. Your previous orders cannot be accessed via the internet for security reasons.

4. Delivery conditions
Delivery costs are added to the product prices as displayed. Delivery charges are explained within individual product offers. We only dispatch goods en route; pick up by the customer is not possible. We do not deliver to packing stations.

5. Payment
The following payment methods are basically available in our online shop.

Advance payment
If you select advance payment we provide you with our bank details in a separate e-mail and deliver the goods on receipt of funds.

Credit Card
With the submission of the order, you are sending us your credit card details at the same time. After your identification as the legal cardholder, directly after the order, we will ask your credit card company to initiate the payment transaction. The payment transaction is automatically carried out by the credit card company and charged to your card.

PayPal, PayPal Express
During the ordering process you will be forwarded to PayPal's online website. To pay the invoice amount via PayPal, you must be registered there or register first, identify yourself with your access data and confirm the payment instructions to us. After submitting your order in the shop we instruct PayPal to initiate the payment transaction.

Directly afterwards, the payment transaction is carried out automatically by PayPal. You will receive additional information during the ordering process.

6. Retention of title
The goods shall remain our property until full payment is made.

7. Damages during delivery
If the goods are delivered with obvious damage caused during delivery, please report the defect to the carrier and notify us without undue delay. Failure to make a complaint or to make contact does not in any way affect your legal rights or the enforcement of such rights, notably your warranty rights. However, in doing so you help us to assert our own claims against the carrier or transport insurer.

8. Warranty and guarantees
We are under a legal duty to supply products that are in conformity with this contract. The statutory warranty rights governed by the law of the country where the consumer has his habitual residence apply.

Complaints can be submitted by consumers and businesses:

  • in writing to: Goldrichs UG (haftungsbeschränkt), Türrschmidtstraße 36, 10317 Berlin, Germany
  • by e-mail to the following address: service@goldrichs.com

When you exercise your warranty rights and we deem it necessary to receive the goods back in order to examine your complaint, you must send back the goods at our cost to the address given above. We are committed to respond to any complaint immediately, but no later than within 14 days of its submission.

9. Liability
We shall in any case be liable without limitation for claims due to damages that have been caused by us, our legal representatives or legal agents

  • for injury to life, limb or health
  • for deliberate or grossly negligent breach of duty
  • for guarantee commitments, where agreed
  • towards consumer.

Except these cases, our civil law liability is limited to the foreseeable and direct damages at the time of contract conclusion.

10. Online dispute resolution
The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at http://ec.europa.eu/consumers/odr/. We are neither obligated nor willing to participate in dispute settlement proceedings before a dispute resolution body.

11. Protection of minors
Insofar as your order is comprised of goods, whose sale is subject to age restrictions, through the use of a reliable procedure, including a personal identity and age check, we shall ensure that the purchaser has reached the required minimum age. The deliverer shall only hand over the goods after an age check and only to the purchaser in person.

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